This Privacy Policy explains how SKYWORK AI PTE. LTD. ("we", "us", "our") collects, uses, stores and shares information when you play Goddess: Primal Chaos and use our related websites and services (together, the "Service"), including when you sign in with your Google Account.
By using the Service you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Scope
This policy applies to the game client, the official websites of the game, and customer support channels. It does not apply to third-party services that we do not control, such as Google, app stores, or payment channels. Those services have their own privacy policies.
2. Information We Collect
2.1 Information you provide
- Account information you give us when creating an account or signing in, such as your in-game nickname and, if you contact us, the content of your support requests.
- Information you submit in surveys, events or community activities.
2.2 Information collected automatically
- Device and network data: device model, operating system and version, language, region, IP address, and network type.
- Game data: game version, login records, gameplay events, progress and item records.
- Purchase data: order identifiers, product identifiers and purchase status. Full payment credentials (such as card numbers) are handled by the relevant app store or payment provider and are not stored by us.
- Diagnostic data: crash logs, error reports and performance data.
2.3 Information received from third parties
- Sign-in providers, including Google, when you choose to sign in with that provider (see section 4).
- App stores and platform services used to distribute and update the game.
- Analytics and measurement partners that help us understand how the Service is used.
3. How We Use Information
- Create and manage your account, and let you sign in and restore your progress.
- Provide, operate, maintain and improve the game and its features.
- Process purchases, deliver purchased items and provide customer support.
- Detect, investigate and prevent fraud, cheating, abuse and security incidents.
- Analyse usage, measure performance and diagnose technical problems.
- Send service messages, such as security notices and important changes to the Service.
- Comply with legal obligations and enforce our terms of service.
4. Google Sign-In and Google User Data
If you choose to sign in to the Service using your Google Account, we access certain information from your Google Account. We only request the data we need to operate the Service.
4.1 What we access
| Google data | Why we use it | Retention |
|---|---|---|
| Google account identifier (the unique ID of your Google Account) | To create your game account, recognise you on each sign-in, link your game progress to your account, and prevent duplicate or fraudulent accounts. | For as long as your game account exists. |
| Email address | To identify your account, to let you recover access, and to contact you about account or service matters. | For as long as your game account exists. |
| Display name and profile picture | To display your identity in the game interface and in community features. | Until you change or remove it, or until your account is deleted. |
4.2 What we do not do with Google user data
- We do not sell Google user data.
- We do not use Google user data for advertising or ad personalisation, and we do not transfer it to advertising platforms.
- We do not use Google user data to determine creditworthiness or for lending purposes.
- We do not use Google user data for any purpose that is not described in this policy without your consent.
SKYWORK AI PTE. LTD.'s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4.3 Your Google account controls
You can review, limit or revoke the access you have granted to the Service at any time from your Google Account permissions page: https://myaccount.google.com/permissions. Revoking access stops future access to your Google data; it does not by itself delete the game account already created.
For more information on how Google handles data, see the Google Privacy Policy.
5. Account and Data Deletion Requests
You can request deletion of your game account and the personal data associated with it at any time by emailing cs@koramgame.com from the email address linked to your account, or by contacting us through in-game customer support.
- Please include your in-game player ID or the email address you signed in with, so that we can locate the correct account.
- We will verify your identity before processing the request.
- We will delete or anonymise the requested data within the period required by applicable law, and confirm the outcome to you.
- Some records may be retained where we are legally required to keep them (for example, transaction and tax records) or where they are necessary to resolve disputes and prevent abuse. Such records are kept only for the period required and are then deleted or anonymised.
6. How We Share Information
We do not sell your personal information. We share it only as described below:
- Service providers. Companies that help us run the Service, such as cloud hosting, customer support systems, analytics and measurement, anti-fraud and security services. They may process data only on our instructions and for the purposes described in this policy.
- Platform and payment providers. App stores and payment channels that process purchases and platform features.
- Legal and safety. Authorities or third parties where we are required by law, or where it is necessary to protect the rights, property or safety of our users, the public or us.
- Business changes. In connection with a merger, acquisition, financing or sale of assets, where information may be transferred as part of the transaction, subject to this policy.
7. International Data Transfers
We may store and process information in countries other than the one in which you live, including where our servers and service providers are located. Where required, we use appropriate safeguards for such transfers.
8. Security
We use technical and organisational measures designed to protect information against unauthorised access, loss or misuse, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Data Retention
We keep personal data only as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we delete it or turn it into aggregated or anonymised data that can no longer identify you.
10. Children's Privacy
The Service is not directed to children under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal data from such children. If you believe a child has provided us with personal data, please contact us at cs@koramgame.com and we will take appropriate steps to delete it.
11. Your Rights
Depending on where you live, you may have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- object to or restrict certain processing, or withdraw consent you previously gave;
- request a portable copy of the data you provided;
- lodge a complaint with your local data protection authority.
To exercise these rights, contact us at cs@koramgame.com. We may need to verify your identity before responding.
12. Third-Party Services
The Service relies on third-party services, which may collect information under their own privacy policies. These include, for example, Google (sign-in and platform services), app stores, and payment providers. We encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. If we make material changes, we will provide notice in the game or on this page as appropriate. Continued use of the Service after an update means you accept the revised policy.
This Privacy Policy is provided in multiple languages. If there is any conflict or inconsistency between the language versions, the English version prevails.
14. Contact Us
If you have questions or requests about this Privacy Policy or your personal data, contact us at:
- Email: cs@koramgame.com
- Operator: SKYWORK AI PTE. LTD. (ArkGames), 2 Science Park Drive, #01-08, Ascent, Singapore 118222